Poor communication blocks progress and stifles relationships. If your message is misunderstood or unheard, how are your staff, your clients, your customers or your stakeholders supposed to connect with you? Effective communication is one of the fundamentals every manager and leader needs to master, yet it is commonly cited as one of the skills most lacking in people and organisations.Getting communication right leads to better relationships throughout an organisation and closer cohesion between people and departments. But positive communication isn’t purely about speaking. It’s about understanding different communication styles, listening, body language, tone, adapting your message to the situation and a myriad of other nuanced factors. Master these and master the art of making yourself understood.
I enjoyed the different style of presentation and the humanness and humour of the facilitator. All participants have fed back that the day was really useful particularly when working across different team’s and being able to have a greater understanding of how to influence and communicate to other styles of working.
As a graduate, it can be intimidating putting your point across in meetings and understanding where to pitch a relationship with a client. I found the theory really useful and practical exercises helped me understand how I would use this in my work