Find out how Laughology has used the science of happy organisations to improve performance at public and private sectors throughout the UK

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BNP Paribas

BNP PARIBAS

BNP Paribas operates a highly successful talent management programme which identifies and develops high-achievers within the bank. Laughology partnered with BNP Paribas to deliver a dedicated communication training element within this programme.

The challenge:

International bank BNP Paribas understands the importance of growing talent internally. Its talent management programme identifies and nurtures potential leaders and managers of the future. The programme focusses on the technical and professional skills high-achieving employees need to succeed. To complement these, the bank was keen to give its stars of the future expert training in a range of other diverse areas, including communication.

The solution:

Laughology worked with BNP Paribas to develop a programme which taught the art of effective communication to participants on the bank’s fast-track management scheme. The target audience was already operating at a high level and the bank required something more than the standard one-size-fits-all comms course. Which is why it chose to engage us.

Using our in-depth knowledge of psychology and neuro-science, we developed a two-day programme delivered at a conference in Paris which specifically addressed the nuances of leadership communication. Within the entertaining and engaging sessions we dealt with subjects such as creative presentation, bringing messages to life and engaging audiences. We also looked at transactional analysis, using humour to convey a message and communication styles.

During the sessions we analysed the communication habits of the participants and gave them tools to help them improve. We looked at using humour and improvisation, different styles of language and how to emphasise personal brand. The sessions culminated with individual presentations to a wider audience in which participants used the skills they had learned to communicate specific messages.

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We devised a bespoke programme of sessions designed to build participants’ emotional intelligence, using humour as a leadership mind-set. The programme was delivered in a series of sessions over a two-year period.

We designed a series of sessions during which managers were given engaging and practical tools to help them develop communication and people skills. The programme was delivered through four full-day courses with a three-week gap between each session.

In 2012 Laughology began working with the head teacher, staff and pupils to implement a ground-breaking initiative with the aim of embedding happiness at the heart of school life.

HSBC wanted Laughology to complement its highly successful training and development programme with an engaging, science-based module addressing the subject of unconscious bias.

Laughology worked with BNP Paribas to develop a programme which taught the art of effective communication to participants on the bank’s fast-track management scheme

Laughology devised a series of bespoke, immersive sessions with managers which helped them gain a greater understanding of resilience and increased emotional capital and engagement throughout the team.

We designed a bespoke, multi-level, multi-faceted programme for senior and middle management and introduced various models through a series of workshops and training programmes to deliver communication skills and build emotional capital through the organisation to assist in developing behaviour change.

Through interviews and discussion sessions we assessed the most relevant and useful skills the new heads of years needed to achieve the goals required. We developed a bespoke programme to embed new and effective skill sets.

Read more: BNP Paribas

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HSBC

HSBC

HSBC wanted and complement its highly successful training and development programme with an engaging, science-based module addressing the subject of unconscious bias.

The challenge:

HSBC’s Balance programme helped promote awareness and understanding of the benefits of balanced workplaces. The bank wanted to make participation within this programme as diverse as possible and required a series of entertaining and informative keynote talks to attract participants and stimulate conversations around the subject of unconscious bias.

The solution:

At Laughology, we make the complex simple and fun. Our unique delivery style ensures maximum attention, engagement and retention. Which is why HSBC chose us as the perfect partner to complement and enhance their global diversity programme.

Initially, we consulted with the lead team in the programme and analysed existing provision to gain understandingof where leaders and participants felt there were gaps.
Armed with this data we developed a series of bespoke, sector-specific sessions which concentrated on the psychology and neuro-science of unconscious bias. The sessions drew heavily on current scientific research. The aim was to create deeper awareness of the social and behavioural reasons behind the causes of bias.

A series of six sessions were delivered at HSBC’s London headquarters and after each, evaluation and feedback was used to enhance subsequent sessions. Each was delivered in an enjoyable format with tangible deliverables and quick wins, such as strategies for thinking differently and recognising situations where bias could affect decisions.

The results:

Nearly 90 percent of attendees reported the experience as very good or excellent with 87 percent reporting that the subject matter was well evidenced and relevant to their work. This created an increase in reported general conversations about bias and its effects.

After the second event the reports were so positive the bank decided to live webcast subsequent presentations so anyone within the organisation could participate and benefit.

More Case Studies

We devised a bespoke programme of sessions designed to build participants’ emotional intelligence, using humour as a leadership mind-set. The programme was delivered in a series of sessions over a two-year period.

We designed a series of sessions during which managers were given engaging and practical tools to help them develop communication and people skills. The programme was delivered through four full-day courses with a three-week gap between each session.

In 2012 Laughology began working with the head teacher, staff and pupils to implement a ground-breaking initiative with the aim of embedding happiness at the heart of school life.

HSBC wanted Laughology to complement its highly successful training and development programme with an engaging, science-based module addressing the subject of unconscious bias.

Laughology worked with BNP Paribas to develop a programme which taught the art of effective communication to participants on the bank’s fast-track management scheme

Laughology devised a series of bespoke, immersive sessions with managers which helped them gain a greater understanding of resilience and increased emotional capital and engagement throughout the team.

We designed a bespoke, multi-level, multi-faceted programme for senior and middle management and introduced various models through a series of workshops and training programmes to deliver communication skills and build emotional capital through the organisation to assist in developing behaviour change.

Through interviews and discussion sessions we assessed the most relevant and useful skills the new heads of years needed to achieve the goals required. We developed a bespoke programme to embed new and effective skill sets.

Read more: HSBC

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International Nuclear Services

INTERNATIONAL NUCLEAR SERVICES

INS underwent a fundamental culture shift to modernise managerial structures and attitudes and to evolve into a business equipped to compete globally in the 21st Century.

The challenge:

Flexible managerial styles and more effective communication throughout the organisation were goals. While managers were technically skilled, they tended to work in silos.

In order to face the challenges of the contemporary commercial environment INS envisaged a change in culture through which modern management skills could be embedded. The organisation wanted its managers to be resilient, innovative, competitive, creative and skilled communicators.

The solution:

Laughology worked with a steering group of representatives from various departments and grades to identify the key values and behaviours which would facilitate the required culture shift. We surveyed the organisation and identified specific areas of action and the skills sets that would benefit them and build values through behaviours.

We designed a bespoke, multi-level, multi-faceted programme for senior and middle management and introduced various models through a series of workshops and training programmes to deliver communication skills and build emotional capital through the organisation to assist in developing behaviour change.

We facilitated the development of a modern vision and values and helped managers appropriately balance their focus between technical and people skills while building a management team skilled in people development.

We engaged the wider team by creating ‘bite-size’ seminars presented by the managers, delivered in a creative way that encouraged two-way communication and interdepartmental relationships.

The results:

Post-programme surveys recorded that the perceived gap between management and staff levels had narrowed by 65 percent.

There was a noticeable difference in adult-to-adult conversations and a positive increase in communication between departments. Organisation cohesion increased and there were higher levels of engagement across the board with a tangible change of mind-set.

More Case Studies

We devised a bespoke programme of sessions designed to build participants’ emotional intelligence, using humour as a leadership mind-set. The programme was delivered in a series of sessions over a two-year period.

We designed a series of sessions during which managers were given engaging and practical tools to help them develop communication and people skills. The programme was delivered through four full-day courses with a three-week gap between each session.

In 2012 Laughology began working with the head teacher, staff and pupils to implement a ground-breaking initiative with the aim of embedding happiness at the heart of school life.

HSBC wanted Laughology to complement its highly successful training and development programme with an engaging, science-based module addressing the subject of unconscious bias.

Laughology worked with BNP Paribas to develop a programme which taught the art of effective communication to participants on the bank’s fast-track management scheme

Laughology devised a series of bespoke, immersive sessions with managers which helped them gain a greater understanding of resilience and increased emotional capital and engagement throughout the team.

We designed a bespoke, multi-level, multi-faceted programme for senior and middle management and introduced various models through a series of workshops and training programmes to deliver communication skills and build emotional capital through the organisation to assist in developing behaviour change.

Through interviews and discussion sessions we assessed the most relevant and useful skills the new heads of years needed to achieve the goals required. We developed a bespoke programme to embed new and effective skill sets.

Read more: International Nuclear Services

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Liverpool ONE

LIVERPOOL ONE

Liverpool ONE is a large, nationally-significant retail centre in the North West of England. The management company comprised staff from a range of diverse backgrounds. Many of the managers came from service and logistics backgrounds.

The challenge:

Managers in Liverpool ONE already had wide experience in the service and logistics sectors.  This, when combined with enhanced communication and management skills, would develop them into modern, flexible and cohesive mangers able to face challenges head on and work with the different personalities in their teams.

That’s where Laughology came in. We were tasked with developing managerial communication skills to encourage and facilitate smooth and effective dialogue between all levels. The board wanted to enable staff to develop resilience and a holistic understanding of the business, how it worked and the reasons for specific decisions. The key to this was better communication.

The solution:

We designed a series of sessions during which managers were given engaging and practical tools to help them develop communication and people skills. The programme was delivered through four full-day courses with a three-week gap between each session. This enabled managers to use the skills they had been taught in situ and to report back their experiences at follow-on sessions. This experiential learning technique allowed them to share experiences and successes and to build cohesion and buy-in.

The interactive sessions used transactional analysis techniques to increase awareness of how communication styles impacted on others. Support structures and development plans were instigated.

The results:

All attendees reported noticeable improvements in communications both upwards and downwards.

As a result the organisation as a whole reported more effective day to day transactions.

More Case Studies

We devised a bespoke programme of sessions designed to build participants’ emotional intelligence, using humour as a leadership mind-set. The programme was delivered in a series of sessions over a two-year period.

We designed a series of sessions during which managers were given engaging and practical tools to help them develop communication and people skills. The programme was delivered through four full-day courses with a three-week gap between each session.

In 2012 Laughology began working with the head teacher, staff and pupils to implement a ground-breaking initiative with the aim of embedding happiness at the heart of school life.

HSBC wanted Laughology to complement its highly successful training and development programme with an engaging, science-based module addressing the subject of unconscious bias.

Laughology worked with BNP Paribas to develop a programme which taught the art of effective communication to participants on the bank’s fast-track management scheme

Laughology devised a series of bespoke, immersive sessions with managers which helped them gain a greater understanding of resilience and increased emotional capital and engagement throughout the team.

We designed a bespoke, multi-level, multi-faceted programme for senior and middle management and introduced various models through a series of workshops and training programmes to deliver communication skills and build emotional capital through the organisation to assist in developing behaviour change.

Through interviews and discussion sessions we assessed the most relevant and useful skills the new heads of years needed to achieve the goals required. We developed a bespoke programme to embed new and effective skill sets.

Read more: Liverpool ONE

Maidenhall Primary School

MAIDENHALL PRIMARY SCHOOL

The newly-formed management team at Maidenhall Primary School inherited a range of historic issues which had led to the school being placed in special measures.

Motivated and committed, they were determined to create a nurturing and successful environment.

The challenge:

Due to a range of reasons Maidenhall Primary School in Luton had faced the school had challenges and had been asses by Ofsted as requiring improvement. A new forward-thinking management team was installed who shared the vision of creating a thriving and successful learning environment.

As part of the changes several lecturers and teachers were made heads of year. They were required to manage staff at all levels as well as pupils, parental expectations and LEA requirements. To do this effectively they sought a range of managerial skills which Laughology was tasked to deliver.

The solution:

Through interviews and discussion sessions we assessed the most relevant and useful skills the new heads of years needed to achieve the goals required. We developed a bespoke programme to embed new and effective skill sets.

We built a programme which was delivered through sessions over several weeks and incorporated both practical and psychological tools and techniques. The programme was designed to develop management ability and to embed resilience and confidence in participants. The participants were also taught coaching skills which in turn allowed them to develop their own teams.

The results:

The school was taken out of special measures and received a good Ofsted report. The Ofsted report commended the school’s improvement plan and gave mention to the improved management and coaching skills. Inspectors stated there was a noticeable difference in the way the leaders in the school managed their teams.

More Case Studies

We devised a bespoke programme of sessions designed to build participants’ emotional intelligence, using humour as a leadership mind-set. The programme was delivered in a series of sessions over a two-year period.

We designed a series of sessions during which managers were given engaging and practical tools to help them develop communication and people skills. The programme was delivered through four full-day courses with a three-week gap between each session.

In 2012 Laughology began working with the head teacher, staff and pupils to implement a ground-breaking initiative with the aim of embedding happiness at the heart of school life.

HSBC wanted Laughology to complement its highly successful training and development programme with an engaging, science-based module addressing the subject of unconscious bias.

Laughology worked with BNP Paribas to develop a programme which taught the art of effective communication to participants on the bank’s fast-track management scheme

Laughology devised a series of bespoke, immersive sessions with managers which helped them gain a greater understanding of resilience and increased emotional capital and engagement throughout the team.

We designed a bespoke, multi-level, multi-faceted programme for senior and middle management and introduced various models through a series of workshops and training programmes to deliver communication skills and build emotional capital through the organisation to assist in developing behaviour change.

Through interviews and discussion sessions we assessed the most relevant and useful skills the new heads of years needed to achieve the goals required. We developed a bespoke programme to embed new and effective skill sets.

Read more: Maidenhall Primary School

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