At the start of the month we explained how we developed an innovative new coaching model for the 21st Century called Big Chats, Little Chats. The programme has been piloted with O2 and has been hugely successful, boosting retail sales by 23 percent where it’s been used and increasing management engagement scores.
Historically, business leaders and managers have been judged on outcomes alone. However, from the work that Laughology has done in recent years, we can see a shift in thinking. Now, in an increasing number of organisations, people’s performance is assessed by looking at both what they have achieved and how they have achieved it – their behaviours.