Customer service delivery at Sheffield Hallam University

Tuition fees are rarely out of the news and increasingly, quality of course delivery is expected by students who incur huge debts throughout their university life. For this very reason, universities must manage their students as they would customers and provide good customer experience.

This was the background of a half-day session which Stephanie Davies delivered to staff at Sheffield Hallam University. The staff there are passionate about how students use the university and are focussed on making sure the students get a good academic experience that also gives them life skills such as self-drive.

During Stephanie’s workshop, she looked at how staff can help students become creative problem-solvers and develop support structures. The session also looked at how to provide good service. It was well attended and provided sustainable and practical solutions that will help staff and students make the most of university life.