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Stephanie has developed Laughology into the nation's most talked about training and development provider and has gained an unsurpassed reputation for creating happy organisations. So it's not just a happy coincidence that these blog posts contain an occasional rant, a few pearls of wisdom and bucket loads of undeniable truths, so make yourself...

Stephanie has developed Laughology into the nation's most talked about training and development provider and has gained an unsurpassed reputation for creating happy organisations. So it's not just a happy coincidence that these blog posts contain an occasional rant, a few pearls of wisdom and bucket loads of undeniable truths, so make yourself a cuppa and read on.

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AUG
03

What is the difference between unconscious bias and diversity?

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Unconscious bias is a psychological process that happens automatically when our brains make quick judgments and assessments of people and situations, influenced by our background and personal experiences.  It creates a tendency to view certain people, statistics, facts and situations more favourably or not, depending on whether we find similarities to our own life. Biologically, we are hard-wired to prefer people...
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1304 Hits
JUL
03

Is unconscious bias training the answer?

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Unconscious bias is one of the ways we make sense of the world. We subconsciously categorise people instantly, before we even know them. And this can be very harmful, as it tends to breed conformity and a lack of diversity. We make unconscious assumptions about people based on their race, gender, sexual orientation, disability, socioeconomic background and mental health amongst other things.

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  2249 Hits
2249 Hits
JUN
12

Back to work - Ensuring wellbeing and psychological safety in the workplace

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As COVID-19 cases continue to reduce and restrictions are eased, households are venturing out of lockdown into a new normal. As they do, focus will inevitably turn to the mental health toll of this crisis.  Trauma suffered by those who have battled COVID-19, both as patients and clinicians. Bereavement of those who have lost loved ones. Anxiety of school children and...
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  1955 Hits
1955 Hits
JUN
12

Top tips for back to school safe learning

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It has been a challenging time for schools, as they begin to reopen. Our school friends we have spoken to have generally been left to design their own systems and procedures. It is safe to say, from our conversations, that there has been dismay in the lack of leadership and advice from central Government.  In the absence of clear leadership from...
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  1387 Hits
1387 Hits
MAR
12

Tips and techniques for working, learning and managing remotely

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As the corona virus continues to spread, increasing numbers of people are working remotely from home. Some are self-isolating. And, as we write this, it seems increasingly likely that, during the coming weeks, the government will put in more stringent measures to further curtail movement. As a result of these circumstances, many concerned businesses find themselves in uncharted waters. However, it’s...
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  2120 Hits
2120 Hits
MAR
05

6 Ways to Celebrate International Women's Day

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International Women’s Day is held on March 8th every year. It’s a day when we celebrate the amazing social, cultural, economic and political achievements of women - while also campaigning for greater progress towards gender equality. Why do we need International Women’s Day in 2020 International Women’s Day (IWD) has been celebrated since the early 1900s. Although we’ve made great progress...
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  1615 Hits
1615 Hits
JAN
10

Ten top tips to motivate your team into the new year

Ten top tips to motivate your team into the new year
It’s the new year and your teams are coming back with resolutions, new gym memberships, dry January boasts and the last few drops of the seasonal cheer.  It won’t be long before the reality of January sets in and the new-year-new-me mantras fade away. January can be a tricky time for people and motivating your team to get back in the...
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  2141 Hits
2141 Hits
DEC
19

Using customer journey maps to boost customer experience - part 2

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In the second part of this customer experience blog - you can find the first part here - we will look at How to create a customer journey map, and what should be included on your customer journey map. How to create a customer journey map 1. Set clear objectives for the map. Before you can dive into creating your map,...
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  2055 Hits
2055 Hits
DEC
12

Using customer journey maps to boost customer experience - part 1

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In this two-part blog, we will look at customer journey maps; how to create them, how they help organisations boost customer experience and how they change perceptions about customers. Get into the mind of your customer Understanding your customers’ perspectives and thought processes helps you appreciate the way they interact with your company and why. Having a clear grasp of the...
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  1544 Hits
1544 Hits
big chat about mental health logo

THE MENTAL HEALTH EMERGENCY:

Are organisations and companies just paying lip service?
Join some of the most interesting and respected voices in positive psychology for our Our Big Chat about…Thinking outside the tick box, inaugural webinar. Our two and half hour interactive event will look at the best mental health strategies for organisations, identifying what works and what doesn’t.

Dave McPartlin:

Dave is the Headteacher of Flakefleet Primary School.
Creating the right environment for people and communities to flourish

Sunita Hirani

Sunita is one of the BBC’s key equality, diversity and inclusivity experts.
Why inclusion is essential for mental wellbeing

Professor Sir Cary Cooper

Cary is one the world’s most influential voices in occupational health and wellbeing.
Enhancing Mental Wellbeing at Work. Evidence based strategies for creating a wellbeing culture at work.

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