Sweat the small stuff
Anytime Fitness is a large UK gym franchise and Laughology was invited to present a session at its annual franchise holders conference.
The event was attended by Franchise holder’s managers and leaders from across the group and Stephanie Davies spoke to them about how to make their clubs happy and healthy places. She looked specifically at environment; not just brick and mortar but feeling and atmosphere. She also spoke about the big impact small changes can make, such as the importance of fixing things that make life easier for the customer.
Finally, she talked through the Laughology Happiness Matrix to give attendees a better understanding of what makes their customers happy.