Positive Communication skills with GSK
All relationships require attention to stay strong, so the time invested in the day was incredibly well spent. There were moments of hysteria – in the right way – and everyone participated with gusto.
Humour and laughter aid positive communication by breaking the tension around uncomfortable subjects. They also help us to engage our brains and look at things from different perspectives.
Whilst we are all constantly communicating, we sometimes mis-understand what others mean, or don’t always get our message across the way we want to.
Laura’s top three tips to avoid these situations are:
- Active listening – we hear all the time but very few of us truly ‘listen’ to what others are saying. Be present, listen with eyes as well as ears and remove judgement about what you’re hearing.
- Ask open questions – this demonstrates interest. Be curious about the other person and their perspective. Why is this subject so important to them? What could you learn from it?
- Be aware of your language – do not underestimate the power of words, they can buoy or deflate, encourage and discourage, enlighten or bewilder. Choose your words to suit your listener. What do they want to hear?