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LIVERPOOL ONE

Liverpool ONE is a large, nationally-significant retail centre in the North West of England. The management company comprised staff from a range of diverse backgrounds. Many of the managers came from service and logistics backgrounds.

The challenge:

Managers in Liverpool ONE already had wide experience in the service and logistics sectors. This, when combined with enhanced communication and management skills, would develop them into modern, flexible and cohesive mangers able to face challenges head on and work with the different personalities in their teams.

That’s where Laughology came in. We were tasked with developing managerial communication skills to encourage and facilitate smooth and effective dialogue between all levels. The board wanted to enable staff to develop resilience and a holistic understanding of the business, how it worked and the reasons for specific decisions. The key to this was better communication.

The solution:

We designed a series of sessions during which managers were given engaging and practical tools to help them develop communication and people skills. The programme was delivered through four full-day courses with a three-week gap between each session. This enabled managers to use the skills they had been taught in situ and to report back their experiences at follow-on sessions. This experiential learning technique allowed them to share experiences and successes and to build cohesion and buy-in.

The interactive sessions used transactional analysis techniques to increase awareness of how communication styles impacted on others. Support structures and development plans were instigated.

The results:

All attendees reported noticeable improvements in communications both upwards and downwards.

As a result the organisation as a whole reported more effective day to day transactions.

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NatWest

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We devised a bespoke programme of sessions designed to build participants’ emotional intelligence, using humour as a leadership mind-set. The programme was delivered in a series of sessions over a two-year period.

Liverpool One

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St Matthew’s Primary School, Luton

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In 2012 Laughology began working with the head teacher, staff and pupils to implement a ground-breaking initiative with the aim of embedding happiness at the heart of school life.

HSBC

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HSBC wanted Laughology to complement its highly successful training and development programme with an engaging, science-based module addressing the subject of unconscious bias.

BNP Paribas

Laughology worked with BNP Paribas to develop a programme which taught the art of effective communication to participants on the bank’s fast-track management scheme

Severn Trent Water

Laughology devised a series of bespoke, immersive sessions with managers which helped them gain a greater understanding of resilience and increased emotional capital and engagement throughout the team.

International Nuclear Services

We designed a bespoke, multi-level, multi-faceted programme for senior and middle management and introduced various models through a series of workshops and training programmes to deliver communication skills and build emotional capital through the organisation to assist in developing behaviour change.

Maidenhall primary School

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Through interviews and discussion sessions we assessed the most relevant and useful skills the new heads of years needed to achieve the goals required. We developed a bespoke programme to embed new and effective skill sets.