Service with a smile
COURSE CODE: LA13
Working with the public can sometimes be draining, difficult and challenging. It is important that “front line” staff are equipped with the right tools and methods to communicate with customers effectively. Being able to deal with any challenges, whilst keeping the customer happy is paramount to every organisation. People buy into services and not products;
We will work with you and your staff to ensure your organisation has a team that work together and can deal with the most demanding customers successfully whilst creating an environment that is upbeat, professional and known for its exemplary customer service.
LEARNING OBJECTIVES
- To clarify how both verbal and non-verbal language and tonality can be used to deal with difficult customers
- To understanding the importance of the individual in the team
- To identify effective techniques to keep the customer happy and returning
- To learn how to employ creative solutions to challenges - being able to think on your feet
