The rough with the smooth - Difficult clients and positive interaction
COURSE CODE: LA12
Clients and colleagues behaviour can sometimes be erratic, disruptive, and wearisome. This can lead to stress and exhaustion for the service provider and/or a manager and can affect work, relationships and can result in burnout.
Using Laughology techniques can enhance your psychological toolkit to allow you to deal with clients and situations more positively. We will work with you to build on existing skills to work with your clients without detracting from your own energy resources. This course improves client and carer relationships; work effectiveness and mental well-being.
LEARNING OBJECTIVES
- To gain an introduction to individual psychological and physiological energy resourses
- To learn how to manage other peoples negative emotions without triggering our own
- Understanding stress and know how to prevent and protect yourself
- To gain knowledge on the importance of “state” and how to anchor positive emotional responses for greater mental agility and flexibility
- To identify resources around you that you can tap into for support and positive communication
