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Stephanie Davies posts category information

JUN
12

Top tips for back to school safe learning

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It has been a challenging time for schools, as they begin to reopen. Our school friends we have spoken to have generally been left to design their own systems and procedures. It is safe to say, from our conversations, that there has been dismay in the lack of leadership and advice from central Government.  In the absence of clear leadership from...
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  561 Hits
561 Hits
DEC
19

Using customer journey maps to boost customer experience - part 2

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In the second part of this customer experience blog - you can find the first part here - we will look at How to create a customer journey map, and what should be included on your customer journey map. How to create a customer journey map 1. Set clear objectives for the map. Before you can dive into creating your map,...
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  994 Hits
994 Hits
DEC
12

Using customer journey maps to boost customer experience - part 1

Laughology customer-journey-part-1-image
In this two-part blog, we will look at customer journey maps; how to create them, how they help organisations boost customer experience and how they change perceptions about customers. Get into the mind of your customer Understanding your customers’ perspectives and thought processes helps you appreciate the way they interact with your company and why. Having a clear grasp of the...
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  877 Hits
877 Hits
JUL
18

Is optimism a positive attribute in a leader?

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A strange thing happened on ITV last week (I’m not talking about Love Island). It happened during the Conservative Party leadership debate. Someone weaponised optimism, which is surprising considering optimism has always been viewed as a positive attribute. Perhaps it’s indicative of the gloomy times we live in.

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  1980 Hits
1980 Hits
SEP
06

The menopause does not just affect the person going through it. It impacts on families and workplaces too

The menopause does not just affect the person going through it. It impacts on families and workplaces too

There are many things a 29-year-old woman doesn’t want to hear. ‘Would you like me to park for you’ and ‘I think it’s a grey hair,’ are just two. As is ‘you are is menopausal’.

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  3614 Hits
3614 Hits
JAN
25

How your development plan and HR strategy can help you buck the trend in 2018

How your development plan and HR strategy can help you buck the trend in 2018
The world of work is changing at a head-spinning rate and opportunity for positive change comes in many forms. Smart organisations are embracing factors such as Brexit, changes in traditional patterns of employment, technological advances and shifts in customer behaviour to create robust, future-fit cultures. The future is arriving faster than many suspected or planned for but with the right knowledge...
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  3761 Hits
3761 Hits
OCT
12

Has Health and Safety gone mad?

Has Health and Safety gone mad?
Has Health and Safety gone mad? That was certainly the message from Amanda Spielman, Ofsted’s Chief Inspector, in a recent article about the safety culture in schools. Ms Spielman said that, in her opinion, some of the measures that school staff go to, to keep children safe, are ‘simply barmy.’ From the examples she gave, we have to agree. It does...
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  3651 Hits
3651 Hits
JUN
10

Top 10 tips to deliver outstanding presentation skills

Top 10 tips to deliver outstanding presentation skills
Does the idea of speaking in public fill you with dread?  If so you’re in the majority also known as Glossophobia, public speaking is one of the most common phobias.  So ahead of our presentations skills course we have put together some top tips you can print out and use to help you get through your next presentation.   Challenge your...
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  4901 Hits
4901 Hits
MAY
21

Does the idea of speaking in public fill you with dread?

Does the idea of speaking in public fill you with dread?
Does the idea of speaking in public fill you with dread? If so you’re in the majority.  According to the national institute of mental health, up to 75% of people have a phobia of public speaking , also known as Glossophobia.  It doesn’t matter how many times you practice, as soon as you get in front of an audience, your voice starts...
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  4335 Hits
4335 Hits

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