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A section of the website where you can learn more about Laughology, wellbeing, and learning and development in the business and education sectors. Enjoy!

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Stephanie Davies posts category information

DEC
19

Using customer journey maps to boost customer experience - part 2

CustomerJourneyandExperienceConcept.HandRaiseUpaPaperPlaneagainsttheWallGraphicandTextaboutClientsJourneyasbackground.SideView
In the second part of this customer experience blog - you can find the first part here - we will look at How to create a customer journey map, and what should be included on your customer journey map. How to create a customer journey map 1. Set clear objectives for the map. Before you can dive into creating your map,...
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  739 Hits
739 Hits
DEC
12

Using customer journey maps to boost customer experience - part 1

Laughology customer-journey-part-1-image
In this two-part blog, we will look at customer journey maps; how to create them, how they help organisations boost customer experience and how they change perceptions about customers. Get into the mind of your customer Understanding your customers’ perspectives and thought processes helps you appreciate the way they interact with your company and why. Having a clear grasp of the...
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  585 Hits
585 Hits
JUL
18

Is optimism a positive attribute in a leader?

Optimism_blog

A strange thing happened on ITV last week (I’m not talking about Love Island). It happened during the Conservative Party leadership debate. Someone weaponised optimism, which is surprising considering optimism has always been viewed as a positive attribute. Perhaps it’s indicative of the gloomy times we live in.

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  1423 Hits
1423 Hits
SEP
06

The menopause does not just affect the person going through it. It impacts on families and workplaces too

The menopause does not just affect the person going through it. It impacts on families and workplaces too

There are many things a 29-year-old woman doesn’t want to hear. ‘Would you like me to park for you’ and ‘I think it’s a grey hair,’ are just two. As is ‘you are is menopausal’.

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  2845 Hits
2845 Hits
JAN
25

How your development plan and HR strategy can help you buck the trend in 2018

How your development plan and HR strategy can help you buck the trend in 2018
The world of work is changing at a head-spinning rate and opportunity for positive change comes in many forms. Smart organisations are embracing factors such as Brexit, changes in traditional patterns of employment, technological advances and shifts in customer behaviour to create robust, future-fit cultures. The future is arriving faster than many suspected or planned for but with the right knowledge...
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  3170 Hits
3170 Hits
OCT
12

Has Health and Safety gone mad?

Has Health and Safety gone mad?
Has Health and Safety gone mad? That was certainly the message from Amanda Spielman, Ofsted’s Chief Inspector, in a recent article about the safety culture in schools. Ms Spielman said that, in her opinion, some of the measures that school staff go to, to keep children safe, are ‘simply barmy.’ From the examples she gave, we have to agree. It does...
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  3051 Hits
3051 Hits
JUN
10

Top 10 tips to deliver outstanding presentation skills

Top 10 tips to deliver outstanding presentation skills
Does the idea of speaking in public fill you with dread?  If so you’re in the majority also known as Glossophobia, public speaking is one of the most common phobias.  So ahead of our presentations skills course we have put together some top tips you can print out and use to help you get through your next presentation.   Challenge your...
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  4403 Hits
4403 Hits
MAY
21

Does the idea of speaking in public fill you with dread?

Does the idea of speaking in public fill you with dread?
Does the idea of speaking in public fill you with dread? If so you’re in the majority.  According to the national institute of mental health, up to 75% of people have a phobia of public speaking , also known as Glossophobia.  It doesn’t matter how many times you practice, as soon as you get in front of an audience, your voice starts...
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  4035 Hits
4035 Hits
NOV
13

Creating stress-free schools, and taking control - 5 things you should try

Creating stress-free schools, and taking control - 5 things you should try
stress 2 62266110 thumbnail
We’ve all been stressed at different points in our life, some more than others and some of us can deal with stress better than others. It can depend on how you’re brought up, what’s happening in your life presently and resilience skills amongst others things. Research released this month by MIND stated that over 55% of people interviewed stated that they...
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  5439 Hits
5439 Hits

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