Last week we published a case study explaining how we developed an innovative new coaching model for the 21st Century called Big Chats, Little Chats . The programme has been piloted with O2 and has been hugely successful, boosting retail sales by 23 percent where its been used and increasing management engagement scores. We explained how BC,LC consists of three modules, and this week...

Historically, business leaders and managers have been judged on outcomes alone. However, from the work that Laughology has done in recent years, we can see a shift in thinking. Now, in an increasing number of organisations, people’s performance is assessed by looking at both what they have achieved and how they have achieved it – their behaviours.

A strange thing happened on ITV last week (I’m not talking about Love Island). It happened during the Conservative Party leadership debate. Someone weaponised optimism, which is surprising considering optimism has always been viewed as a positive attribute. Perhaps it’s indicative of the gloomy times we live in.

What IS Empathy? Put simply, empathy is understanding how someone else is feeling by putting yourself in their shoes, or more commonly by imagining being in their shoes. Not their actual shoes, we’re dealing in metaphors here. Relax, you don’t need to put Martin’s brogues on. Stand-up comic Ryan Niemiller’s routine about how ‘people su-ck at empathy’ is a funny take...

What causes stress at work and how can coaching help? In early April the CIPD , along with Simplyhealth, released a new report which showed that work related stress in the UK is on the rise, resulting in increased absences. In fact, on 28th April, ‘World Day for Safety and Health at Work’ (who knew?!), statistics showed that absence due to...

Mental health remains a taboo subject in many organisations. Be honest, do you find it easier to ask someone with a bad back or a mental health problem how they are and what you can do to help them? Every person and situation is different. For some people with poor mental health, the thought of a chat with their boss or...

Another marathon done. In the afterglow competitors will be celebrating PBs, lamenting blisters the size of saucers and wondering why running 26 miles dressed as Big Ben seemed like a good idea in the first place. The spectacle leaves me contemplating the origin of this celebration of distance, endurance and sheer bloody will. For those of you who don’t know the...

Creative Facilitation means thinking differently about how to actively engage people in a meeting, training workshop or during a presentation. The aim is for those attending to get the most out of it and for your hard work be worthwhile. The neuroscience Psychology tells us we are all motivated by our feelings. Every interaction causes automatic thoughts influenced by our beliefs,...

As a parent, it can be with a sense of disbelief that you realise the time has come for supporting your child with SATS . After all, it seems like seconds ago that you walked them to school for the very first time, dropping them off with a sense of trepidation. Would they cope without you? Would they cry? Would they...